Refund and Returns Policy

Effective Date: 08-Sep-2025

At Black Forge Knives, we are committed to providing premium quality knives and accessories. We want you to be completely satisfied with your purchase. This Refund & Returns Policy outlines the terms under which returns, exchanges, and refunds may be processed.

1. Eligibility for Returns

• Items may be returned within 7–14 days of delivery (choose your actual timeframe) provided they are:
  • Unused, unsharpened, and in original condition
  • In their original packaging with all tags, labels, and accessories
  • Accompanied by proof of purchase (order number, invoice, or receipt)
• We cannot accept returns for:
  • Custom-made, engraved, or personalized knives
  • Used, sharpened, or damaged products (unless defective upon arrival)
  • Clearance or final sale items

2. Return Process

1. Contact our support team at [Insert email/contact form link] within the return window.
2. Provide your order number, product details, and reason for return.
3. We will issue you a Return Authorization (RA) number and instructions.
4. Securely package the item(s) and ship them back to us at the provided address.

⚠️ Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.

3. Refunds

• Once your return is received and inspected, we’ll notify you by email.
• If approved, refunds will be processed to your original payment method within 5–10 business days (processing times vary by bank/payment provider).
• Shipping charges (including original delivery costs) are non-refundable unless the return is due to our error.

4. Exchanges

• Exchanges are possible for the same item (if defective) or a different product of equal value.
• If the requested exchange item is unavailable, we’ll issue a refund or store credit.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery with photos of the product and packaging.
• We will arrange a replacement, exchange, or full refund at no additional cost.

6. International Orders

• For customers outside [your base country], return shipping costs and import/customs fees are the buyer’s responsibility.
• We recommend using a trackable shipping service for international returns.

7. Cancellations

• Orders may be canceled within 24 hours of purchase if they have not yet shipped.
• Once shipped, the order must follow the return process.

Need help?

Contact us at 4info@blackforgeknives.net for questions related to refunds and returns.